1. Choose your products online, add them to your shopping bag and select Click and Collect as the delivery method.2. Select your preferred store to collect your order from. All orders are ready for collection the next day and can be collected during
We offer Click & Collect in selected stores across Singapore. Please note, Click & Collect is available in Singapore only.
Once your order is ready for collection you have 14 days to collect it. After this time the order will be automatically refunded in full to your original payment method and we will send you an email to confirm the refund. Please contact our Customer
If you have not received the email/SMS indicating your order is ready for collection and it is the next day, please contact our Customer Care Team so they can assist in investigating the delay.
Yes. Ensure that they have the following:• A copy of the order collection notification.• A note signed by you detailing who will be collecting the order on your behalf.• Their valid ID.
On occasion, an item in store may be damaged or missing and we will only find out when we pick your order. Although this does not happen often, our Customer Care Team will be in touch with you.
Unfortunately, once your order has been placed we are unable to make any changes or modifications to the order. If you require assistance with your order, contact our Customer Care Team and we will do what we can to help you.
Yes, if you no longer want your Click and Collect order, please contact our Customer Care Team to assist you.
If you change your mind and decide to return item(s), you can return to any of our stores for either a refund or exchange. Find our Returns Policy here.